Terms and Conditions / Policies

Copyright

Copyright for all artwork, even when sold, remains with the artist. Artwork cannot be copied or reproduced in any form without the artist’s written consent.

How to Buy

All artworks and other products listed on this website are for sale, unless they have ‘sold’ or ‘edition sold out’ in the caption/description. Prices are in Australian dollars (AUD).

Please allow around two weeks from time of ordering (longer for international purchases). The artworks are printed and painted by hand, and I may not have a piece ready to go.

Payment is through the secure Stripe payment gateway offered by Woocommerce in my online print shop. Alternately, you are welcome to get in touch with me directly using the contact form to organise a payment by direct bank transfer, in which case I will email you an invoice.

Shipping

Unless otherwise stated, artworks are shipped unframed, carefully packed flat (smaller pieces) or in mailing tube (larger pieces).

Within Australia

I ship original and limited edition artworks within Australia with registered post unless otherwise advised (e.g. specific products or sales). Smaller items such as cards and wearable art items are usually sent with regular mail. Fees are shown in the shopping cart.

Outside Australia

I ship internationally to New Zealand, Europe, the United Kingdom, Canada and the United States. Fees are shown in the shopping cart once you have entered a shipping address. For orders to other countries, please get in touch via the contact form. International orders are sent via regular tracked post. Any additional costs (local taxes, duties, brokerage fees) cannot be estimated prior to shipping; payment of any additional costs is your responsibility.

Terms and Conditions

Overview

This website is operated by Fenja T. Ringl. I/we (henceforth ‘we’, ‘us’ ‘our’) offer this website, including all information, products, and services available from this site to ‘you’ (the user) conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By accessing or using any part of the site, you engage in our Service and you agree to be bound by these Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to this website. It is your responsibility to check the website periodically for changes. Your continued use of or access to the website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Our online shop is hosted through WooCommerce. They provide the online e-commerce platform, including the secure Stripe payment gateway, that allows us to sell you products.

General conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Products and/or services

We have made every effort to display as accurately as possible the colours and images of the products in our website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services offered. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, or to withhold an item from sale.

In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Occasionally there may be information on the site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

User comments, feedback and/or other submissions

For any submissions, comments, feedback, suggestions or other materials (collectively, ‘comments’) you send by email or through the website, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal information

Your submission of personal information through the store is governed by our Privacy Policy (see below).

Refunds and Returns

If you are not entirely satisfied with your purchase, you can return it and receive a refund as long as it is unused and in the same condition that you received it. Alternately, you may wish to exchange for a similar product. The refunds and returns policy lasts 30 days.

Returning an item is at the purchaser’s expense (non-refundable), using the same shipping method through which the item was originally sent, after contacting me first to arrange the return, and following my packing instructions.

A refund will be processed after the item has been received and checked for damage (creased or otherwise damaged items cannot be accepted). Please note that there is often some time involved in processing refunds (and in exchanging products), so please be patient.

Only regular priced items may be refunded. Sale items cannot be refunded.

Feel free to contact me at for any further questions related to refunds and returns.

Privacy Policy

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users of the ‘website’ www.fenjatringl.com.au. This privacy policy applies to the Website and all products and services offered.

Information use 

We do not sell, share, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails, and processing payments. They will have access to personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

Online shop

Our online shop is hosted through WooCommerce. They provide the online e-commerce platform, including the secure Stripe payment gateway, that allows us to sell you products.

A user must complete an order to purchase products from this website. During this process you are required to provide contact information, physical address and payment information for purposes of the transaction. We require this information because we will contact the user to process orders submitted by the user, and/or to communicate with the user regarding requested services in accordance with the user’s wishes.

Sensitive information entered via this website, for example in checkout, is encrypted with Secure Socket Layer (SSL) technology. While on a secure page, you will see a lock in your web browser. If you would prefer not to place your order online, simply contact us by phone or email and we will take it for you.

Links

This website may contain links to other sites. We are not responsible for the privacy practices of other sites.

Changes to privacy policy

We may update this privacy policy at any time. It is the responsibility of users to review this privacy policy periodically and become aware of modifications.

Acceptance of privacy policy

By using this website, you signify your acceptance of this policy.